Shipping Timeline: 7-14 Business Days
Your order will be very carefully packaged to avoid damage during the shipping process. We ship using either UPS/USPS to the shipping address specified on your order. Shipping costs are covered by the recipient and are not included in the price of the artwork. All shipping estimates are for domestic shipping only. If you need your order expedited, you can always choose a more expedited shipping option to minimize shipping time. Please contact us at email@example.com to discuss expedited options.
If your order has been submitted, but not put into production, you can let us know at firstname.lastname@example.org, and we can review the order, if in time!
All sales are final. As always, please contact us at email@example.com with any questions.
My artwork arrived damaged OR was not delivered OR was lost OR was stolen from my doorstep. Is this something you can help with?
Follow these steps:
We will then review and advise on the best course of action to get you and your artwork taken care of in the most efficient manner possible.
We are not liable for any mishandling or failed delivery by the shipping service (USPS or UPS, domestically or internationally), and we are not liable for any damage incurred post-delivery. We work hard to package each order with care in sturdy flat mailers and tubes so that it arrives undamaged, and we suggest you handle your new artwork with care when framing and stretching. Remember that we do not run the post office or UPS, and we have no control over the treatment of your package in transit. It hurts us just as much to see damaged prints as it is for you to receive them.
That being said, this is how we typically handle situations that fall outside of our control:
Damaged Print: If your print is damaged in transit we are happy to handle this on a case by case basis with individual collectors who are able to provide details and documentation of the damage. Creasing and bends can be flattened. Collectors may be asked to file a claim with the shipping service. If the order is a complete loss and we offer a reprint, we ask that you return the print to our studio, either in the original packaging or in sturdy packaging purchased at your local post office. Collectors are responsible for shipping costs for replacement prints. We are unable to replace for free any prints damaged after delivery, so please place your print in a place away from possible water or heat damage, and handle the artwork with care when framing and stretching.
Not Delivered / Lost / Stolen: If your package is marked “Delivered” and yet is nowhere to be found on your doorstep, please first check your confirmation email to ensure that you input the correct shipping address. We are unable to replace any print order for free if the shipping address is incorrect. Occasionally, it is not uncommon to have the package returned here to the studio. If that is the case, we are more than happy to forward it to your correct address, though we ask that you pay for the postage. If the address is correct and you believe your package to have been lost, stolen, or if you missed the delivery, you must contact the shipping service personally. Unfortunately, there isn’t anything we can do on our end, so we are unable to address any failed delivery or theft issues directly. If a package is unable to be delivered, and is returned to our studio, we are happy to reship, but ask that you pay the for the additional postage. We are unable to reprint any order for free that has been not delivered, lost, or stolen.